Booking & Cancellation Policy
Last updated: 4th December 2025
At Shropshire’s Japanese Head Spa, we aim to provide exceptional service to all clients.
To ensure fairness and availability, please review our booking and cancellation policy.
1. Booking Appointments
All appointments are booked through Book.app.
You agree to:
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Provide accurate contact details
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Complete consultation forms if required
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Arrive on time for your scheduled treatment
We may send appointment reminders via SMS or email.
2. Deposits
Some bookings may require a deposit.
Deposits are:
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Non-refundable
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Deducted from your final bill
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Transferable if you reschedule with appropriate notice
3. Cancellations
Please give at least 24 hours’ notice if you need to cancel.
Late cancellations may result in:
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A cancellation fee
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Loss of deposit
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Restrictions on future booking
4. No-Show Policy
If you miss your appointment without notice:
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You may lose your deposit
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A charge may be applied
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Future bookings may require full payment upfront
5. Late Arrivals
If you arrive late, your treatment may be shortened to keep the day running smoothly.
Full charges still apply.
6. Medical Conditions & Pregnancy
Please inform us of:
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Allergies
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Skin or scalp conditions
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Ongoing medical treatments
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Pregnancy (especially 1st trimester)
Failure to disclose relevant information may prevent us from providing treatment.
7. Refunds
Treatments are non-refundable unless required by law.
Gift vouchers and deposits cannot be exchanged for cash.
8. Contact for Changes
To modify or cancel an appointment, contact us at:
Shades & Fades Ltd
Attn: Michelle Fenly
Phone: 07584 160045